Resorts World Parking and Dining
I live close to Vegas, been here many years. I mostly agree, except for Resorts World. Let me start with the parking. I know, it is not dining, but whoever designed the parking garage placement must not be familiar with the climate around here. Why force your customers to walk through fair weather or foul to get to the casino. Every hotel I know of has the parking garage as part of the main building. Not the Resorts idiots. Other than that is the dining options. A lot of the restaurants feature Asian dishes. That is fine and well. But good old American, Mediterranean would be nice also. Then you submit your order electronically. No wait staff. You are not sure what you will get. Then you look for a seating opportunity. There may be one or, if busy, there maybe none. There you are, food in hand, on a foam plate, wetting your pants. Crazy. There are dinner places also. But they are not open during the daytime. To me it is not what I like. I want to sit down, have someone take my order, the usual routine. The food is more like street food, like food truck food. Good enough, but not priced like food truck food. I have the distinct impression the owners/designers tried to transfer a far east hotel to the Vegas strip. They are late to the dance, it has been tried before. Vegas has seen most of it , found it wanting, and just blew it up. I hope it does not happen here. The best part is actually those three Hilton branded hotels that are integrated with the casino itself.
Those gargantuan places are just not comfortable to me.
Great concept, get rid of the personal interaction between staff and guest! Here’s a secret – guests’ experiences are 90% based on their interactions with staff. That’s why a locals’ place like Railroad Pass is a favorite, the staff are personable and get to know you and people feel welcome. Even any Strip restaurant in a casino will get better reviews if the hostess or maitre d’ is personable and outgoing. A touch screen doesn’t give those warm and fuzzies.